Skip to content


Just added FeedBurner to my blog

feedburnerlogoWow, there’s sooooo much to learn about blogging. When I started, I used the default WordPress theme and just wrote some articles. Hmmn, that was good. But I confess I’ve gotten hooked on this whole thing.

Today, I added FeedBurner, which is a tool (now owned by Google) that lets you get stats on RSS subscriptions to your blog. In case you didn’t know it, you can read this blog not only from my website but in RSS readers like Google Reader. But when you do it that way, I don’t what you’re reading or how many people receive the articles.

Why is that important? Well, as a lifetime marketeer, I finally have a way to see how what I do affects what happens. That has been fascinating, and it’s really what got me hooked. For years I’ve been telling people that the best measure of a marketing campaign is that if it feels good it probably is good. But now I have real cause/effect stats.

Are you using Google Reader? If you aren’t, you probably should. It’s an important part of what I teach in my personal branding classes, and I’ll write about it soon (it’s already covered in my slide presentation). I subscribe to about 70 different newsfeeds, which range from Emeril’s blog, to the Planetary Society blog, to the usual hi-tech blogs like TechCrunch and TechMeme. These newsfeeds are the way I learn about what’s happening in my field. A year ago, I’d never heard of LinkedIn or personal branding…

So please – if you already subscribe to my blog, please contact me if you have any problems with your feed. If you don’t subscribe, you can do it by clicking on the RSS feed button rss-feed-button.

For me, the ultimate goal is to see who is reading what on my blog. You can write it off to my natural curiosity, but this instant feedback loop also helps me keep the quality level high and to write more about what people are most interested in.

Posted in Personal branding.

Tagged with , .


Blogging for personal branding – don’t feel constrained – write whatever you want!

The most common response to “Write a blog!” is “I don’t know what to write.” Well folks, I’m here to liberate you. Write whatever you feel like writing! (Except politics or religion.)

If you’re a regular reader, you know I blog primarily about personal branding – but not always. In fact, I started this blog with articles about the birth of the microcomputer industry. I was lucky enough to participate in some events I thought would be interesting to other people.

You want to get found on the Internet – but you also want to control what other people see to the greatest extent possible. When you’re looking for a job, if you have a corpus of work available to the public, you’re much more likely to get that job than a competitor who is a blank slate. (Exception: if the stuff you post is junk, you’re less likely to get the job.)

Remember, your Google ranking depends in part on how many other sites link to your blog. That’s also why it’s good to comment on other blogs. (When you post a comment, you have a chance to enter the URL of your own blog, which automatically creates a link from their site to yours.)

Case in point: I wrote an article about Wm. F. Buckley and family a few days ago. It was a lot of fun to write, because I had a brief email relationship with him many years ago. That piece was picked up today by another blog: nancynall.com. Thank you Nancy, a free-lance writer in the Detroit area. (Go read her blog, she’s a terrific writer.)

My first reaction: “Wow. Somebody read the post and liked it!” My second reaction: “Wow, I’m getting a lot of readers who clicked on Nancy’s link and came to read my article.” Third reaction: “Wow, that’s great! Feels really good!”. Fourth reaction still to come: this will enhance my Google rank.

And that’s what personal branding is all about. And that’s why it’s good to blog, even if the blog isn’t on your area of expertise. If you like fly fishing, write about it! Remember, you’re more likely to make the initial resume screen if the screener can find out something about you, and especially if that something resonates with him or her.

You know this is true. Think about how many times you’ve seen hires go to a person the manager knows – even if the person hired isn’t really qualified. A known quantity is easier to deal with than a mystery guest. YOU have the ability to make yourself more known to the gatekeepers.

So think about it again. If you’re looking for a job, take a few minutes to write a blog entry every couple of days. You have time, no excuses. Write about what you love – it will be obvious to everyone. If you’re a lousy writer, ask somebody you know to edit your posts. If you do a lot of them, go to Elance or Craig’s List and find a free-lance editor who will be happy to get the piecemeal work.

Posted in Personal branding.

Tagged with , .


Hassles of blogging to build personal brand

Update: this process didn’t get rid of registration spam, so I’ve deactivated the registration feature of the blog. If this causes you a problem, please contact me via the contact form in the top menu of the blog.  -walt

Blogging is good. Some people say blogging is dead. So it goes. For me, it’s been good, and if you Google my name my blog generally comes up as the third item. That’s good because the blog has what I want to say, not what others have said about me.

no-spamBut there is a down side as well. I’ve noted on the blog home page that the societally-challenged people who enjoy spamming your email are also quite active in the blogging world. Here, we get comment spam – there are bots searching the world for blog posts where they can post meaningless links for various illicit products.

If you’re blogging on WordPress, you probably already know about Akismet. It stops comment spam (there’s a spam counter on the blog home page, if you’re curious about how big this problem is). But now I’m getting hit with registration spam. I wish these people would get a life.

So I’ve now installed a registration spam plug-in. That’s one of the things I love most about WordPress: you can do almost unlimited customization.  To be truthful, I’m not sure what the point of registering for the blog is, but that’s another story.

While I was installing this wonderful plug-in, I had the option of adding a “captcha” (definition), which ostensibly stops spam-bots (it doesn’t really, there are sweat shops set up in India and elsewhere for humans to break the captchas).

recaptcha-image

If you want to know what this is all about, I urge you to go to the site that supplies my captcha – recaptcha.net – because this service is actually helping to digitize books. It’s a fascinating story, and the short version is that every time you decode one of the two words in my recaptchas, one of the words is an undeciperable (by machine) word in a book Carnegie Mellon is trying to digitize. This is the kind of win-win product that really excites me. I get something (reduce spam), and CM gets something (one word further in their digitization). Fantastic!

Posted in Personal branding.

Tagged with , .


The power of publishing – promoting your personal brand

I always tell people that the real leverage in developing your personal brand is through publishing. You can simply post articles; for example to base.google.com or to a site like EzineArticles.

Normally I get one of three reactions:

  1. That’s way too complicated for me
  2. I don’t know what to say
  3. Can you prove this works?

Let’s look at these in order:

  1. No excuse for “too complicated.” Can you do email? If so, you can create and post to your own blog at posterous.com. Find another excuse please.
  2. If you don’t know what to say, how do you expect to get that job you’re looking for? Or the consulting gig? Or the promotion? Get over it! It takes some discipline, but everyone has something to say about their subject matter expertise.
  3. Proof: Ha! It came to me serendipitously today. The rest of this article is about my proof.

I use WordPress for my blog. I get statistics whenever I want them, and they include information about how many people have visited my blog, what they read, how long they stayed, and where they came from. I watch these stats because it’s the first time in my marketing career that I’ve been able to see definitive cause/effect relationships (for example, if a blog article is mentioned on a popular site, I get higher readership). But it’s also fascinating to watch the search terms people use – how they end up at my site when searching for something entirely different.

That’s how I know that people still remember Bill Godbout – I get one or two hits for his name every day from people who are curious about the history of microcomputers.

Here are the results so far from today.

Search
walter feigenson
manage personal online presence
linkedin web profile “page not found”
select multiple emails from excel
create your recommendation
how to send emails from excel
mail merge, sending emails from excel
set google profile
pixels profile picture linkedin
feigenson.us blog

Nothing surprising there, but I got to wondering about the second entry, so I did a search on Google for the phrase “manage personal online presence.” The result, shown below, is that out of about 22 million results, 3 of the top 10 are articles I’ve written or articles I’ve been quoted in. Two are from a MarketWatch article Marty Orgel did a few months ago, and one is an article I wrote for Wix.com. (Note: I removed results 3-6 to fit everything in the image.)google-results-manage-personal-online-presence

Whoa! That means I’ve started to make my own online presence known to other people. And that’s what personal branding is all about. Somebody, somewhere in the world – could be China, India, Africa – looked up “manage personal online presence,” and out of 22 million results, that person chose to look at an article I’ve written.

Now, if you’ve been reading carefully, you’ll see that my own blog isn’t visible in this search. So how did this person got to my blog article from the Google search? I really don’t know, but it’s actually not important. What is important: I put an important stake out in the world of personal branding, and somebody came to see what I had to say. String this together with 20 or 30 thousand more requests like that, and I’ll have started a new career.

Posted in Marketing, Personal branding.

Tagged with , .


William F Buckley and WordStar

The New York Times had a wonderful piece by Christopher Buckley today about his mother and father – you can read it here.

I enjoyed this on many levels, as a son and as a father. But it also brought back some great memories.

newwordIn 1987, I negotiated the sale of Newstar Software to MicroPro, and we made NewWord into WordStar. It was a big industry event, with lots of press coverage. If you’re curious, you can read John C. Dvorak’s account of the event here. At that time, WordStar was still the leading word processor.

In those days, computers were still relatively uncommon, and CP/M was still going strong, although MS-DOS was clearly going to be the winner. If you were a pioneer, your software and hardware choices were a big deal, and there was a lot of emotional baggage that accompanied your choice.

wmfbuckleyWordStar was a product that you either loved or hated. It had a large and devoted following, and William F Buckley was one of the most passionate followers. From a Time Magazine article: “I’m told there are better programs, but I’m also told there are better alphabets.” Vintage Buckley…

In fact, there was an informal WordStar user’s group that included Buckley, Christopher Lehman-Haupt (then book editor of the NY Times), and several other people at the Times. This wasn’t a secret; Buckley was very vocal about his love for WordStar, and it was covered in the press several times.

After the Newstar acquisition, MicroPro brought in some major marketing talent, which was spearheaded by Tom Keyser. The MicroPro people wanted to change the name of WordStar, because the staff thought the brand image was of an old fashioned, obsolete program. I had different ideas, and Tom did a brand personality study on WordStar – the only good market research I’ve ever seen in the software business. It was no surprise to find out that WordStar was perceived as the best word processor both by users and non-users.

Tom created a fantastic campaign: “Word Stars on WordStar.” And we got many famous people to stand up and sing the praises of the product in a mult-page ad. I can’t remember everyone now, but Buckley was one of our stars. Tom Wolfe was another, and Arthur C. Clark another. None of these stars received any compensation for lending us their personal brands.

I kept up with some of these stars for a while via MCI Mail, which predated Internet mail as we know it – and even AOL It was the first commercial email system, developed by Vinton Cerf and his crew. You got to MCI via dial-up modem, and the only thing you could do was write or read email. And there was NO spam in those days.

Buckley was a lot of fun – his emails always made me laugh. And I was always surprised at how bad his spelling was.

So that’s a little trip down memory lane for me. But since I like to keep these posts related to personal branding and job search, your take-away is that it’s actually surprisingly easy to get through to most people. And many of these people will enjoy the conversations if you have something interesting to say or can help them in some way. After all, famous people are people just like you and me!

One final note: I had a special code I had to use if I sent anything to Mr. Buckley by mail or FedEx – if I put it on the label, it would get past all the filters he had set up at the National Review. Guess he picked that up at the CIA. (I’d tell you the code, but then Christopher Buckley might have to kill me.)

Posted in Back in the day, Marketing.

Tagged with , , .


Personal branding – set up your free Google profile now!

Google has just started showing Google profiles at the bottom of name searches. If you have a Google account, it’s really easy to set up a profile at http://google.com/profiles.

You’ll go directly to your profile if you’re logged into Google. If you don’t have an account, the link will take you to a page where you can set one up. Google will use the same name as your GMail account uses, so pick wisely.

You have options about what you allow other people to see. For example, you can hide your email address.

This is a good place to put the other sites you want people to see: your website, your blog, your LinkedIn profile – anything you want. Consider adding your most important social networking sites, perhaps Facebook and Twitter.

Easy to do, quick, and if you’re one of the 4 people with your name Google picks to highlight, it’s like free advertising. Plus, it’s on the first Google results page. One oddity I noted – don’t know if it was just an isolated incident – I had to put my name in quotes.  A Google search of “Walter Feigenson” yielded these results, while the Google profile was absent for Walter Feigenson.

Well, OK, another weirdness. I don’t have a MySpace account, and I certainly wouldn’t put Classmates at the top of my social networking sites. Looks like you don’t have any control over that, but if you click on my name, it takes you to a profile page that has the sites I added, like Twitter and my Google Reader shares.

googleprofiles

Posted in Personal branding.

Tagged with , , .


Blogging for jobs: personal branding at its best

After you’ve finished with the essentials of creating your personal brand, you should turn to publishing for real leverage in your job search.

(Just to recap, the essentials: good LinkedIn profile, profiles on a few personal branding sites like Ziggs, Ziki, and Naymz, business cards, and in-person networking.)

What’s this publishing stuff?

sandwich-boardI’m not talking about writing a book – that may come later if you’re so inclined. But if you want to be a subject matter expert, you have to display your expertise somewhere, and walking up and down the street with a sandwich board sign ain’t gonna do it.

Your first writing exercise should be comments on blogs and answers on LinkedIn. Pick out things you really know about, and add value to the readers of these publications/websites. You should keep doing this throughout your job search, and beyond.

When you’re ready, start a blog. There are many free blogging services. I use WordPress – it’s the most popular blogging platform, and it’s available as a hosted service (e.g. yourblog.wordpress.com) or as something you host on the service of your choice. I chose the latter, and host it on the same server that hosts my website. If you want the simplest blogging experience, use posterous – they do all the work except the writing. Just send them emails (even with pictures and multimedia), and each email turns into a blog post.

Why should you be bothered?

Here’s an actual example – I won’t name names, but you’ll immediately see the power blogging can offer. And before you complain about my unfair advantage, please remember that I’m a marketer – I can’t write a single line of code (well, OK, I can write a 4-line BASIC program, maybe). And I’m not a kid who takes to this stuff naturally. In other words, I’m probably just like you.

All right, here’s my example: I’ve written about various products on this blog. I like software – I like to try new software, and I’ve been doing it since Pythagoras was theorizing. Because I’ve used so many software programs – and helped to design some – I have a unique perspective on software, which I think is fascinating. (That’s a joke.)

So, I wrote, and they read. Who? Company CEOs, VPs, Managers, and probably worker-bees I don’t know about.

Tell me again why this is relevant?

Trying to get to a hiring manager? How about going in through the CEO’s office? You can try standing outside the company HQ giving out funny gifts until you meet the right person. Or you can start writing about the company. (Hint, the second method is cheaper and better.)

Try it! Pick out a target company and write about them. Promote your article – more about that in a moment. Then use it as a lever to get inside the company. If nobody from the company reads your post, SEND it to them! PR departments (or Marketing or even Sales) love to get customer testimonials. Everyone is susceptible to this form of flattery!

google-alertsNow, let’s talk about promoting your writings. First of all, most companies have Google Alerts set up for their company and product names. So when Google indexes a new blog, the company will know that somebody has written about them. Because I do fairly regular blog posts, Google indexes my blog quickly. In fact, my blog now comes up 3rd in my Google returns, just behind LinkedIn and (usually) Naymz.

I’ll write more about promoting your brand and your blog in the future, partly because I’m still learning. You can and should go to sites like Technorati and register your blog there. They’ll give you a little code snippet to put in your blog that will alert them when you do a blog post. If you can’t figure that out, you can sign into Technorati and tell them to “ping” your blog for the latest post. When you set your blog up, make sure you choose the option that informs Google of your blog updates.

That’s mostly automatic. There’s more you can add: when I do a blog post, WordPress automatically creates a Twitter post. Then a Facebook application picks up the Tweet, and somehow it also gets to Friendfeed.

Don’t stop there. Be sure to post the URL of your blog in the “What am I working on now” area of your LinkedIn profile. Add the blogging application to your LinkedIn profile so people who land there can see what you’re writing about. Check my LinkedIn profile if you want to see how it works.

You’ve got to keep this going for a while to see the real benefits. If you’re blogging real content and not just mindless drivel, people will start watching your blog. And let me tell you the subscription business is a wonderful business model. The user base tends to grow geometrically, and unless you screw up or go silent, people will keep coming back.

jasonalba1And – at least from my experience – your Tweets will get people talking about your blog entries – especially if you try to keep your main branding element in the blog titles (for me personal branding). Without too much effort, I’ve gotten more traffic from Twitter than from any source except my friend Jason Alba. And there’s another point – as you develop subject matter expertise, it should (and for most of us will) become second nature to befriend other SMEs. Jason and I have a slightly different slant on things, but deep in our hearts and souls, we are trying to help people get back to work. That’s more than a job, it’s a passion.

Final word: write about your passion. People will know if you’re not.

Posted in Marketing, Personal branding.

Tagged with , , , .


Don’t forget who the customer is!

turbotax-logoThis started off as a rant against Intuit. This is a company that seemingly revels in generating angry customers. Every year when they update TurboTax, they do something to piss of their customer base.

With Web 2.0, whatever that is, these transgressions are always right out there in the open. When are these companies going to figure that out?

When I first looked on Amazon, TurboTax Deluxe Federal + State + eFile 2008 had 450 reviews. 157 – more than one-third – were one-star reviews, which is as bad as you can get. More one-star than five-star, even though most people consider this the best tax software available. And what makes it even worse is that Intuit managed to erase a TON of negative reviews by essentially changing their SKU and resetting the review count at Amazon.

Why are people so angry at Intuit this year? Because they decided that raising the price and nickle-diming customers wasn’t enough – their brilliant MBAs thought they could extract even more from their customers, so they restricted TurboTax to printing only a single tax return. I’d like to meet the brilliant strategist who thought that up.

Pricing should be based on what the market will bear, not based on how much the product costs you to make. But you also have to be fair to your customers, especially if they are repeat customers, which is typically true for TurboTax. If your customers don’t think you like and respect them, they will desert in droves as quickly as possible as soon as a viable competitor comes along. Don’t believe me? I’ve seen it happen. Consumer franchises are always fragile.

When Micropro shipped WordStar, we didn’t yet have the Internet or big-box stores. People bought software from small local stores or from the company direct. Some companies thought the stores had an obligation to support the software, since they had such large margins (typically 40% in those days). In theory this is reasonable, but in practice it was absurd. Even the most stubborn managers quickly realized that stores weren’t supporting their software. So the smart guys – WordPerfect – made customer care (not just support) a primary business differentiator. And MicroPro, which had been the dominant word processor, continued to tell customers to go to their dealers for support.

First MultiMate, and then WordPerfect took over WordStar’s #1 slot pretty fast. MultiMate also quickly lost their dominant position, because the product was so bad (I managed it for a short time when I worked at Ashton-Tate, and it was the worst software I ever worked on). But WordPerfect stayed #1 until Windows shipped. Microsoft’s utter conviction in the future of Windows played the decisive role in making Word the eventual winner in this category. While we were scratching our heads about whether to support Windows or OS/2, MS worked feverishly to develop and promote Word for Windows.

(By the way, could it be that this was the biggest finesse ever in computer industry? Is it possible that Microsoft never intended to support OS/2 at all, but pretended to so everyone else would waste massive amounts of money and effort on OS/2 instead of on Windows? Interesting thought.)

bevmo-logoI was reminded of this today by a “conversation” I had with Bevmo. Every time I use their website, I’m aggravated by how truly awful it is. I could recite a list of problems, but there’s really no point, and here’s why: when I sent them a customer feedback form, they cleverly told me how I “really” should be using their website. Pahleeze. I’ve been doing websites since 1995! I wasn’t asking for no stinkin instructions, I was using a Web 2.0 tool (there we go again) to start a conversation with the store about how they could improve their website. And I wasn’t even going to charge them for this advice!

OK, I know that if I got to talk to the CEO of Bevmo, I would probably have gotten a more reasoned response. But CEOs listen up: unless you’re answering the phones and emails, you’d better make sure that there’s a robust and reliable feedback loop from customers to management and developers!!!! Hey, I wrote some feedback about Zoho products and I heard from their CEO. I had problems with some postings on Craig’s List, and I heard from Craig himself. And at Bevmo, somebody told me I was too stoopid to use their site. I ask you: who’s stupid, and who’s smart?

Just to close on a note of personal branding, which is the primary topic of this site, the same lessons pertain to us as individuals. You’ve got to listen, not just talk. We have better tools than ever before for doing this – if you’re looking for a job and you’re on a success team, that’s your primary feedback loop. You’d better listen and fine tune your efforts, or you’ll end up like WordStar did. If you’re writing a blog to help in your effort to become a subject matter expert, seek out and act on the suggestions of your readers. Make sure you come back from in-person networking meetings where you learned as much from others as you offered them about yourself!

Posted in Marketing, Personal branding.


Here an expert, there an expert, everyone’s a personal branding expert

sherlockFor the past few months, I’ve been writing about personal branding, and especially how it can help job seekers. If you’ve followed me on this blog, you know that I don’t talk about theory, but about practice. People who see my presentations know I talk about the “big picture.” LinkedIn alone means very little, and you can say that for almost any single component of your personal branding effort. The big picture is how you put all these things together so everything catalyzes everything else. You know, you have to make 1 + 1 equal 3 or more.

That’s as theoretical as I get. The rest is what I’ve observed myself. I confess that I read a lot about the subject, and I pick up ideas all along the way. I’ll also confess that the only business book I’ve read all the way through is “I’m on LinkedIn. Now What???” and that’s partly because it’s short.

I’ve started many business books, but I’ve never had the patience to read them. Here’s my little secret: I find almost all of them trivial, boring, or just wrong. (Not a good observation for someone who hopes to write a book.)

I had the same problem through most of my work in graduate school. Theoretical constructs drive me nuts. Show me how you can use this stuff!!!! Economics? Oy vey. It was obvious to me as a young man that economists didn’t have a clue what they were talking about. (I guess I was right, but it’s unfortunate that the proof is the current financial melt-down.)

© 1998 Mark A. Hicks

© 1998 Mark A. Hicks

Did you ever sit through a class where a teacher spent 90 minutes describing how to make a decision? Broke it down into all its major components? Asked lots of seemingly dumb – oh, excuse me – academic-type questions? OK, I’m listening to this drivel and wondering: “Why does this matter? The real issue is whether the decision was right. Was it implemented correctly? Did the manager collect the right information? Analyze it right? Get other people involved so they would participate in the solution?” The theoretical constructs of decision making are baloney. If it helps, go sit in a hyperbaric chamber and listen to Mozart while you’re pondering your decision.

The only thing they can’t (or don’t) teach you is how to make the right decision.

Which brings me back to my first point: what makes the teacher an expert? Academic credentials? Having read tons of meaningless articles, which they promoted as gospel? I don’t think so. The person who’s an expert is the one who makes these decisions successfully! You can argue all day about elasticity of demand and how it affects pricing, but I had actual experience with several products – changing pricing up and down and watching sales results. Theory be damned, I knew what worked.

Thought I was wandering, didn’t you?

Let’s apply that to personal branding. If you accept the basic premise that having a public personna in your field (aka being an SME – subject matter expert) will help you promote your career or job search, then you can do the same thing I did. Try a bunch of things and see what works.

I tell people to sign up at personal branding and reputation management sites. Go to Ziggs and create a profile. Why? Because when I started tracking the Google results for “Walter Feigenson” I kept finding Ziggs near the top of the results. I also saw Ziki there, and ZoomInfo, and others. That’s how I came up with my personal branding tactics.

Is that going to get you a job? NO! Will it stop you from losing out to a competitor for a job you’ve found? YES! That’s why personal branding is important.

  1. You need to be found when somebody is:
    • looking for you specifically
    • looking for a subject matter expert in your field
  2. You need to have a “portfolio” for people to look at when you meet them:
    • a corpus of articles that prove you’re a subject matter expert
    • “stuff” on the Internet that puts a personality behind your name and resume

Remember, when you’re out looking for a job – or a consulting gig – you have one product, and that’s YOU. Promote yourself the way any company would promote a product. Don’t be shy, be proud of what you’ve accomplished – and show it to the world!

Posted in Personal branding.

Tagged with , .


Job sourcers – what they are, and why it’s important to you

Hope you read that right: these are sourcers – not sorcerers, although they may seem to be the latter. Sourcers find candidates – typically passive candidates (those not looking for work). They do this for recruiters and HR managers. And their techniques are pretty incredible.

jobmachineI’ve studied this art (science?) a bit, because I think that if you can reverse engineer what the sourcers do, it will make it easier for them to find you. The two leading sourcers are Shally Steckerl and Glenn Gutmacher, and now they both work in the same company. You can find them on the web at jobmachine.net.

Here’s a sample of Shally’s magic:

There are over 70 different hacks and search techniques in our Advanced Blog CheatSheet but here’s a sample of one of them:

Search Google with action words people use when describing what they do for a living. Combining that with the power of the tilde ~ along with the intitle: and inurl: field syntax helps idenitify resumes attached to blogs. For example, if seeking Sarbanes-Oxley auditors you could use:

auditor SOX (built | created | designed | worked) (intitle:~blog | inurl:~blog) ~cv -job -jobs -send -submit -you

Try it! Shally is a magician! If you’re not familiar with the tilde (~) search parameter, it asks Google to use synonyms. The original post is here.

Posted in Personal branding.